4 Confidentiality, Mobile Phone And Internet Vulnerability
 
Due to the imperfections of technology, human error, and
unforeseen aspects of using the Internet and the mobile phone,
it is not possible to promise 100% confidentiality when using
email and chat or messenger services over the Internet or a
mobile phone.
 
4A It is possible to protect yourself to the extent that you wish,
by not including personally identifiable content in chat sessions
and emails. Confidentiality is important, and other people may
have access to your computer or your phone.

There is no such thing as 100% Internet security and threats to
messenger and chat services are a possibility – people can even
use a different computer in the same house and have access to
private information. Therefore as much care as possible has to be
taken to preserve privacy.

4B Other than for your own private and personal use, my
written, or recorded, replies and our communication
(through any medium) may not be
transcribed, printed or published or broadcast in any way,
either entirely or partly without my written permission. The
counselling relationship, including your experiences from your
side may not be used for any commercial purposes, or any
interviews or media without my written permission.
 
5 TELEPHONE COUNSELLING
Counselling is normally undertaken on a weekly basis at the
same time and day each week. Arrangements for mutually
agreed session times are made in advance of the session.
Your session is 60 minutes starting at the agreed time. If you
cannot make the agreed appointment and give reasonable prior
Notice see 3 Regular Attendance*, I will endeavour to
re-schedule your appointment. Time missed due to lateness or
failure to telephone or meet on the telephone or online at the
agreed hour is forfeited by you and fees are payable in full.
Payments for initial sessions must be paid for at the time
of booking. Payments for further sessions must be received,
in full, at the time of booking. This ensures I keep the time
reserved for you.
For your convenience, payment is accepted
via most credit and debit cards.  You can pay in advance by
phone or in person at your appointment so long as I have
already received your deposit.
 
6 Additional Support
If you require support between sessions, this can, by
agreement, be supplied in either telephone or email format.
This is chargeable.
 
7 Code of Ethics
The ethical framework I abide by is from the British Association
of Counselling and Psychotherapy and can be read on the
BACP Website; http://www.bacp.co.uk/ethical_framework/
 
8 UK Geographical Location
This counselling and therapy service is available to UK citizens
residing and located within the United Kingdom at the time of
the service being provided. Any client must declare, at the outset,
their geographic location and citizenship. All and any therapeutic
and counselling service by SACA is for residents of the UK, and
specifically denied to people who live in a country or state other
than the UK. Countries or states other than the UK may require
licensure in that location. It is the responsibility of the client to
declare, at the outset, any legal requirements that their country
or state citizenship demands.
 
9 Dispute
SACA and you, the client, agree that any dispute arising out
of this service shall first be resolved by mediation, if possible.
This contract was entered into in England, and is subject to
the laws in England and Wales.

Any necessary arbitration or litigation will take place in
this country. All language used is intended for a UK audience;
those not familiar with UK therapy and counselling terminology
should not assume nor construe meaning applicable to a
non-UK service. This applies to the standard of professional
qualifications, and standards or any other aspect of
SACA’s operations.